The Custom Paint Shop Delivery Policy
If you order online at The Custom Paint Shop, we aim to dispatch items that are in stock by the end of the working day. During periods of high volumes of orders, dispatch may be delayed further by one working day.
Orders from countries outside the UK are likely to take longer to be dispatched due to the notice required to book courier collections. Orders with issues that require us to contact you will also take longer.
Our back order procedure will apply to items that are out of stock.
We use Royal Mail for small packages and competitively priced couriers for larger parcels.
Same Day Dispatch Cut Off Times
Monday - Friday
Courier - 1pm
Royal Mail Special Delivery - 1.30pm
Royal Mail 1st & 2nd Class Post - 2.00pm
Royal Mail 1st Class & 1st Class Signed For
Royal Mail aim to deliver most First Class mail by the next working day, including Saturdays
Average delivery times 1-3 working days
Royal Mail 2nd Class
Second Class mail aims to deliver your letter or packet by the third working day after posting, including Saturday
Average delivery times 3-5 working days
Royal Mail Special Delivery
Special Delivery™ Next Day and we’ll guarantee delivery by 1.00pm of the next working day to 99%* of the country, including Northern Ireland, Jersey and Guernsey. Some places take longer to deliver to, but we still guarantee delivery within three working days by 5.30 pm
UK Mainland Carriage
Mainland next working day UK courier service - a next working day delivery to most UK addresses. Excludes Highland & Islands and addresses with the following post codes: IV, AB, PH, FK, IM, BT, G, HS, KA, KW, & PA (2 Working Day Delivery)
Average delivery times 3-5 working days after dispatch to most European Mainland address.
We constantly monitor demand to make sure we have the right levels of stock. However, as we stock hundreds of items, it is a statistical inevitability that an item will run of stock occasionally. Most of our orders are received by phone and fax, so the web orders only represent a small part of our stock flow. This means that the stock levels on the website can never be up-to-the-minute in line with our central order processing software. However, the stock on The Custom Paint Shop is updated every day so the website can give a good indication of stock availability. Delivery times for out of stock items are based on typical delivery times from the manufacturer and the approximate date of the next expected delivery if the date is known.
For the UK:
If an item is out of stock on the day that your order is received we will send everything that is in stock and the out of stock item will remain on back order. We may send you an email telling you when we expect to have the item in stock.
When it arrives into stock we will automatically send it to you as soon as possible.
The main delivery will be sent by your chosen delivery service, but we will send back order items later by the most economical method depending on volume/weight.
For other countries:
We may have to hold the whole order until the out of stock item is available if sending two parcels would signifiantly exceed the carriage quoted and charged at the The Custom Paint Shop checkout. However, if the first or second parcel is light enough we may decide to send the extra parcel at no extra charge. In this case the main delivery will be sent by your chosen delivery service, but we will send back order items later by the most economical method depending on volume/weight.
If the back order item is the main item and you would not wish to use the other items on your order without having the back order item, then we may contact you to ask if you would prefer us to hold the whole order until it is complete. If you wish to wait then we will send the whole order as soon as the back order item arrives into stock by the delivery method you selected.